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Returns and Refund policy

Returns

We want to make sure you are happy with your purchase. If there has been a fault or defect in your order, rest assured we can organise a replacement or refund for your order. Kindly send us a message for assistance. 

Change of Mind

If you no longer need your satchels or you have purchased the wrong size, you may be able to return them within 30 days of purchase. As our mailers are plant-based and has a shelf life, no returns can be accepted for change of mind reasons after this time has passed. 

Kindly send us a message with your order number and we can assist you further.  We have a strict returns policy to ensure that we receive your returned items correctly. The satchels must be in its original re-sellable condition. 

We cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer. Tracking number for returned items must be provided. The products returned will be inspected to ensure the product meets the above criteria. If approved, your refund will be issued the same way you have paid, excluding the delivery fee. This may take a few days to get processed depending on your bank or card issuer. 

For any issues, please do not hesitate to contact us.